Security Operator | Indiana State University | September 2024 - Present
- Conduct regular scans of the network and IT infrastructure to identify security vulnerabilities and potential threats
- Evaluate and analyze security threats using various tools and methodologies to assess their severity and potential impact on systems and data
- Identify vulnerabilities and risks within the network and applications, providing thorough analysis to ensure they are addressed before they can be exploited
- Compile comprehensive risk assessment reports that detail the identified vulnerabilities, their impact, and recommended remediation strategies
Data Center Operator | Indiana State University | September 2022 - September 2024
- Support production operations, run backups and main asset information
- Operate computer systems, monitor computer and network systems
- Monitor university network for security threats
- Perform monthly vulnerability scans and generate reports for the CISO
Computer Technician I | Indiana State University | May 2022 - October 2022
- Assist customers in person, or via phone/email with technical issues and OIT services
- Troubleshoot and repair computer issues
- Download and install appropriate software and drivers for university machines
Broadband Technician | Sparklight | January 2022 - May 2022
- Performed commercial and residential internet installations, completed repairs,
terminated service, and relocated existing equipment
- Install Hitron extenders via Cat5e and wiring to T-865B standards
- Troubleshoot computer, IoT and peripheral device connectivity issues
- Used electronic test equipment and online diagnostic tools to troubleshoot
customer service drops or outlets, diagnosed and repaired reception performance
issues, and resolved all problems from the customer-owned equipment to the output of the
first network tap
- Assured proper upstream and downstream signal levels at each termination on customer premesis
- Performed after-hour network stand-by, troubleshooting and repair
- Educated customers as to the proper operation of all services, equipment, modems
, routers, and customer-owned equipment
Interior Electrician - Soldier | U.S. Army | July 2017 - December 2019
- Ensured safety and welfare of a 8 man team
- Performed repairs and maintenance on electrical systems needed for mission success
- Performed maintenance and conducted preventative measures to vehicles and equipment
- Deployed in support of Operation Faithful Patriot under joint operations with the Department of Homeland Security from October 2018 to December 2018
- Graduated basic combat training and advanced individual training with Sapper Spirit award for outstanding achievement
Tire Technician | Costco Wholesale | April 2016 - April 2017
- Diagnosed problems relating to customers tires
- Influenced tire sales to customers based on their individual needs
- Repaired flat tires caused by penetrating objects in the tire wall
Cashier | Costco Wholesale | April 2013 - March 2016
- Promoted Costco executive membership to customers resulting in membership upgrades at the point of sale
- Spoke with customers regarding their experience and held a high standard to customer service needs
- Handled money at the point of sale resulting in $0.00 register overages and shortages
- Accurate item scanning resulting in less than .1% of items being audited while maintaining a high items per minute scan, 77+
Front End Assistant | Costco Wholesale | September 2012 - April 2013
- Stocked merchandise using first in, first out (FIFO) procedures like a stack
- Maintained cleanliness of warehouse sales floor, bay areas and restrooms
- Improved customer satisfaction with loading and unloading customers in need of help to and from their vehicles